Versand

Responsive:

Company Name: SOLE ROYALE LIMITED

Registration: 78689656

Address: UNIT 903A, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY,

HONG KONG

Sole Royale Limited (“we”, “our”, “us”) operates https://www.maxsneak.com. This Shipping Policy applies to all purchases made through our website.

1. Order Processing

  • All orders are processed within 2–4 business days (which is not the delivery time) after payment is received and verified.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • If an item is out of stock or delayed, you will be contacted via email within 48 hours of placing your order.

2. Delivery Times

  • Delivery times vary depending on the product, supplier location, and destination country.

  • Our standard estimated delivery window is 9 to 17 business days.

  • These are estimated times only and are not guaranteed.

  • External factors such as customs clearance, postal delays, or extreme weather may extend delivery times.

3. Shipping Methods & Costs

  • We offer standard tracked shipping for all orders.

  • Shipping fees are calculated at checkout based on your delivery address and the size/weight of your order.

  • In some cases, promotional free shipping may be offered (as indicated on the product page or at checkout).

4. Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and link.

  • Please allow up to 72 hours for tracking information to update after dispatch.

  • You can also track your order by logging into your account on our website.

5. Customs, Duties & Taxes

  • All international shipments may be subject to customs inspections and import duties/taxes.

  • These charges are the responsibility of the customer and vary depending on the destination country’s regulations.

  • MaxSneak.com is not responsible for delays caused by customs clearance procedures.

6. Incorrect or Incomplete Addresses

  • Customers are responsible for providing a correct and complete shipping address.

  • Orders returned to us due to an incorrect address will require re-shipment at the customer’s expense.

7. Lost or Damaged Shipments

  • If your order arrives damaged, please contact support@maxsneak.com within 48 hours of delivery with photos of the damage.

  • In case of a lost shipment, we will work with the courier to investigate and, if confirmed lost, send a replacement or issue a refund.

8. Multiple Shipments

  • Depending on product availability, your order may be shipped in multiple parcels.

  • Each shipment will have its own tracking number and may arrive on different dates.

9. Delays Beyond Our Control

  • We cannot be held responsible for shipping delays caused by:

    • Customs clearance

    • Courier strikes or slowdowns

    • Natural disasters or severe weather

    • Global supply chain disruptions

10. Contact

For any questions regarding shipping, please contact us:
Email: support@maxsneak.com
Company: Sole Royale Limited, Hong Kong