Additional Customer Information & Guides

1) Warranty & Product Guarantee

How long is the warranty?

All products purchased on MaxSneak.com come with a 12-month warranty against material and manufacturing defects, starting from the delivery date.

Warranty vs. Legal Guarantee

  • Warranty: Our voluntary commitment to repair or replace items in case of defects within 12 months.

  • Legal guarantee: Your statutory rights under consumer protection laws remain unaffected. These rights may vary depending on your country.

What is covered?

  • Manufacturing defects

  • Material defects

  • Stitching or bonding issues that occur under normal use

What is NOT covered?

  • Damage caused by misuse, neglect, or improper care

  • Normal wear and tear

  • Alterations or modifications made by the customer

How to claim your warranty:

  1. Contact us via support@maxsneak.com with your order number.

  2. Attach clear photos of the defect.

  3. Our team will review your case within 3–5 business days.

  4. If approved, we will repair, replace, or refund the item.

2) Customer Support & Contact

We believe in fast and friendly customer service. You can reach us via:

  • Email: support@maxsneak.com

  • Contact form: [Link to contact page]

  • WhatsApp (optional): [Insert number]

Response time: 24–48 hours on business days
Support hours: Monday–Friday, 09:00–18:00 (CET)

3) Size Guide / Fitting Help

Sneaker Size Conversion Chart

EU Size US Men US Women UK Foot Length (cm)
38 6 7.5 5 24.0
39 6.5 8 5.5 24.5
40 7 8.5 6 25.0
41 8 9.5 7 26.0
42 8.5 10 7.5 26.5
43 9.5 11 8.5 27.5
44 10 11.5 9 28.0
45 11 12.5 10 29.0

Tips for measuring your foot:

  1. Place a piece of paper on the floor against a wall.

  2. Stand barefoot with your heel against the wall.

  3. Mark the longest point of your foot on the paper.

  4. Measure the distance in cm.

  5. Compare with the size chart above.

4) Sustainability & Ethical Sourcing

We are committed to responsible sourcing and reducing environmental impact:

  • Partnering with suppliers who comply with ethical labor standards

  • Using recyclable packaging wherever possible

  • Minimizing plastic use in shipping materials

  • Encouraging slow fashion — quality products designed to last

5) Order Tracking Help

After your order is shipped, you will receive a tracking link via email.

Tracking status explained:

  • Processing: Your order is being packed and prepared for shipment.

  • Shipped: Your order has left our warehouse and is with the carrier.

  • In Transit: Your order is on the way to your country.

  • Out for Delivery: The courier will deliver your order today.

  • Delivered: The order has been received at your address.

If tracking does not update:

  • Allow up to 72 hours after dispatch for scans to appear.

  • If there’s no update for 7 days, contact support@maxsneak.com with your order number.

6) Care Instructions

Cleaning:

  • Use a soft brush to remove dirt.

  • For deeper cleaning, use mild soap and a damp cloth.

  • Avoid washing in the washing machine unless specified by the manufacturer.

Storage:

  • Keep sneakers in a cool, dry place.

  • Use shoe trees or paper stuffing to maintain shape.

  • Avoid direct sunlight for prolonged periods.

Tips for longer life:

  • Rotate between pairs to avoid overuse.

  • Apply a water-repellent spray before first use.

  • Clean stains immediately to prevent permanent marks.