Shipping & Orders FAQ (EU)

Last updated: 13.08.2025 • Operator: Atlas & Company Limited (Hong Kong) • Support: support@maxsneak.com

1) Which countries do you ship to?

We currently ship to:
Netherlands, Belgium, France, Luxembourg, Ireland, Spain, Portugal, Italy, Denmark, Sweden, Finland, Poland, Czechia, Slovakia, Hungary, Slovenia, Croatia, Romania, Bulgaria, Greece, Estonia, Latvia, Lithuania, Malta, Cyprus.

Not included here: Germany and Austria (handled separately).

Europe (Non-EU)

  • United Kingdom

  • Norway

  • Iceland

  • Switzerland

  • Serbia

North America

  • United States

  • Canada

  • Mexico

Central & South America

  • Brazil

  • Argentina

  • Chile

  • Colombia

  • Peru

  • Uruguay

  • Costa Rica

Asia

  • China (Mainland & Hong Kong SAR)

  • Japan

  • South Korea

  • Singapore

  • Malaysia

  • Thailand

  • Philippines

  • Indonesia

  • Vietnam

  • India

  • United Arab Emirates

  • Saudi Arabia

  • Qatar

  • Israel

Oceania

  • Australia

  • New Zealand

Africa

  • South Africa

  • Morocco

  • Egypt

  • Kenya

Note: Some countries may have restricted shipping due to carrier limitations, customs regulations, or political sanctions. If your country is not listed at checkout, please contact support@maxsneak.com to confirm availability.

2) How long does delivery take?

Delivery times depend on destination, product, and where stock ships from (EU hub vs. international). Below are typical tracked estimates. Some countries share the same range by design for consistency and transparency.

Western Europe
Netherlands (NL): 9–17 business days
Belgium (BE): 9–17 business days
France (FR): 9–17 business days
Luxembourg (LU): 9–17 business days
Ireland (IE): 9–17 business days

Southern Europe
Spain (ES): 9–17 business days
Portugal (PT): 9–17 business days
Italy (IT): 9–17 business days
Malta (MT): 9–17 business days
Cyprus (CY): 9–17 business days
Greece (GR): 9–17 business days (islands may be on the higher end)

Nordics
Denmark (DK): 9–17 business days
Sweden (SE): 9–17 business days
Finland (FI): 9–17 business days

Central & Eastern Europe
Poland (PL): 9–17 business days
Czechia (CZ): 9–17 business days
Slovakia (SK): 9–17 business days
Hungary (HU): 9–17 business days
Slovenia (SI): 9–17 business days
Croatia (HR): 9–17 business days
Romania (RO): 9–17 business days
Bulgaria (BG): 9–17 business days
Estonia (EE): 9–17 business days
Latvia (LV): 9–17 business days
Lithuania (LT): 9–17 business days

DACH region
Germany (DE): 9–17 business days
Austria (AT): 12–18 business days
Switzerland (CH): 12–18 business days

Countries outside DACH with extended range (10–20 business days)
United Kingdom (UK): 10–20 business days
Norway (NO): 10–20 business days
Iceland (IS): 10–20 business days
Serbia (RS): 10–20 business days
United States (US): 10–20 business days
Canada (CA): 10–20 business days
Mexico (MX): 10–20 business days
Brazil (BR): 10–20 business days
Argentina (AR): 10–20 business days
Chile (CL): 10–20 business days
Colombia (CO): 10–20 business days
Peru (PE): 10–20 business days
Uruguay (UY): 10–20 business days
Costa Rica (CR): 10–20 business days
China (Mainland & Hong Kong SAR): 10–20 business days
Japan (JP): 10–20 business days
South Korea (KR): 10–20 business days
Singapore (SG): 10–20 business days
Malaysia (MY): 10–20 business days
Thailand (TH): 10–20 business days
Philippines (PH): 10–20 business days
Indonesia (ID): 10–20 business days
Vietnam (VN): 10–20 business days
India (IN): 10–20 business days
United Arab Emirates (AE): 10–20 business days
Saudi Arabia (SA): 10–20 business days
Qatar (QA): 10–20 business days
Israel (IL): 10–20 business days
Australia (AU): 10–20 business days
New Zealand (NZ): 10–20 business days
South Africa (ZA): 10–20 business days
Morocco (MA): 10–20 business days
Egypt (EG): 10–20 business days
Kenya (KE): 10–20 business days

Heads-up: These are estimates. Customs checks, courier backlogs, severe weather, strikes or peak seasons can add time. If your order is 5 business days past the upper estimate, contact us at support@maxsneak.com so we can investigate.

3) What shipping methods and carriers do you use?

We use tracked services end-to-end. The exact route depends on stock location and the best-performing network for your address.

  • Standard Tracked (most orders):

    • Linehaul / Export partners (typical): 4PX, Yanwen, CNE, ePacket/China Post, USPS Global Post, or similar.

    • EU Import & Handover: Parcels enter the EU (often NL/BE/FR/ES/PL) and transfer to a local carrier.

    • Last-mile carriers (depending on country):

      • NL: PostNL, DHL

      • BE: bpost, PostNL, DHL

      • FR: La Poste/Colissimo, Chronopost, DPD

      • LU: POST Luxembourg

      • IE: An Post, DPD

      • ES: Correos, SEUR, MRW

      • PT: CTT, DPD

      • IT: Poste Italiane, BRT, GLS

      • DK/SE: PostNord, GLS, Bring

      • FI: Posti

      • PL: Poczta Polska, InPost, DPD

      • CZ/SK: Česká pošta / Slovenská pošta, PPL/DPD

      • HU: Magyar Posta, DPD

      • SI/HR: Pošta Slovenije / Hrvatska pošta, DPD/GLS

      • RO: Cargus, FAN Courier

      • BG: Econt, Speedy

      • GR: ELTA, ACS

      • EE/LV/LT: Omniva, LP Express, DPD

  • Priority / Express (on selected items at checkout):
    UPS, DHL Express, FedEx (availability depends on product and warehouse).

You’ll always receive a tracking link by email. Tracking may take up to 72 hours to start updating after dispatch.

4) Where do you ship from?

  • We ship from a network of partner warehouses in the EU (commonly NL/BE/ES/PL) and from manufacturer facilities outside the EU (often Asia), depending on stock.

  • Items may ship in multiple parcels to speed up delivery; each parcel has its own tracking.

5) Will I pay customs or import fees?

  • Within the EU: When fulfilled from an EU warehouse, no customs are due.

  • If shipped from outside the EU: VAT and/or import duties may be charged by your local authority. These are the customer’s responsibility (see our Shipping Policy for details). We strive to use compliant networks and pre-clearance when available.

6) How much is shipping?

  • Shipping fees are calculated at checkout based on your address, total weight/size, and method.

  • Occasional free-shipping promotions may apply (clearly shown at checkout or on the product page).

7) Can I change my address after ordering?

  • We can usually update the address within 12 hours of your order and before dispatch.

  • After dispatch, changes depend on the carrier’s rules and may not be guaranteed.

  • If a parcel is returned due to an incomplete/incorrect address, re-shipment costs apply.

8) What if my package is late, lost, or damaged?

  • Late: If your order is 5 business days beyond the maximum estimate for your country, contact support@maxsneak.com with your order number—we’ll chase the carrier.

  • Lost: If a carrier confirms loss, we’ll reship or refund according to your preference.

  • Damaged: Email us within 48 hours of delivery with photos of the box, label, and item. We’ll sort a replacement or refund.

9) Will I need to sign for delivery?

  • Most standard shipments do not require a signature. Some express or high-value orders may require one for security. If you’re not home, the carrier may attempt re-delivery or drop at a pickup point (varies by country).

10) Do you deliver to PO boxes or parcel lockers?

  • PO boxes: Often not supported for courier services—please provide a physical address.

  • Parcel lockers/pickup points: Supported in many countries (e.g., InPost in PL, Packstations not applicable here; bpost pickup in BE, Mondial Relay/Relais in FR/BE/ES). Availability depends on the carrier at checkout.

11) How do I track my order?

  1. Check your shipping confirmation email for the tracking link.

  2. Allow up to 72 hours for initial scans.

  3. For multi-parcel orders, you’ll receive one email per parcel (or multiple links in one email).

  4. If tracking hasn’t updated for 7 days, contact us—sometimes carriers miss scans but parcels are still in transit.

12) What happens if I ordered multiple items?

  • To speed things up, items may ship separately. You may receive some products earlier than others.

  • Each parcel is tracked; your order page and emails will list all tracking numbers.

13) Holiday peaks & exceptional events

  • During peak seasons (Black Friday, December, major sales) and exceptional events (strikes, severe weather), carriers can experience backlogs. Please consider the upper end of the delivery window during these periods.

14) Need help fast?

  • Email: support@maxsneak.com

  • Include: Order #, full name, delivery address, and a brief description (e.g., “no scan in 7 days”, “arrived damaged”, “address correction”).